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IMSS 2019 International Symposium

Faculty of Engineering and Architecture Department of Industrial Engineering Lecturer Assist. Prof. Onur Doğan attended the symposium "10th International Symposium on Intelligent Manufacturing and Service Systems" with the theme "Industry 4.0 / 5.0: Future Minds and Future Society". Our faculty member presented his work "Process-Oriented Evaluation of Customer Satisfaction: Process Mining Application in a Call Center" on a process-oriented evaluation of customer satisfaction in a call center with process mining method. He also chaired the meeting. We congratulate them and wish them success in their work.